TERMS OF USE
These terms and conditions are
applicable to the usage of the www. waliworldtours.com website ("WALI
WORLD TOURS") by you. WALI WORLD TOURS shall provide you (“User”)
travel-related information, travel leads, pricing, availability and
reservations for airlines, hotels, railway, holiday packages, bus and car
rentals across cities and rural areas throughout India and abroad (“Service/s
or WALI WORLD TOURS Services”). These Services may be availed by the User in
India or outside India at any time during the year as is offered by various
third party vendors like airlines, hotels, bus operators etc.("Service
Providers" or "Vendors"). The website is also for your education
and information and is also used by us to obtain feedback with a view to
providing information and services with respect to the leisure industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening an Account
In order to become able to use the WALI WORLD TOURS, you
must complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You are solely responsible for the confidentiality of your username, and
password. In the event you have reason to believe your account, username and/or
password is being used in an unauthorized manner, you agree to contact us
promptly so that the appropriate modifications can be made to your account.
Please be aware that information will be sent to your email address that you
provided to us at the time of sign up.
Agreement to Receive Mail
You hereby consent to the receipt of physical & electronic
communication from us.
Contributions on Website
Any activity you do on the website (Comments, Reviews, and Questions
etc) becomes property of WALI WORLD TOURS. We reserve the right to modify or
update that information suitably.
Viruses and Contamination of System
WALI WORLD TOURS is neither responsible nor liable for any viruses or
other contamination of your system, nor for any delays, inaccuracies, errors or
omissions arising out of your use of this site or with respect to the material
contained on this site.
Linked Sites
Any linked websites in our website are not under our control and we are
not responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but not limited to icons, buttons,
logos, text etc, as well as any and all trademarks, whether registered or not
constitute the exclusive intellectual property of the WALI WORLD TOURS and is
protected under Indian law. You may not selectively download portions of the
website without retaining the copyright notices You may download material from
the website only for your own personal use and for no commercial purposes
whatsoever. Any and all information that is submitted by you including but not
limited to comments, feedback etc is the sole property of WALI WORLD TOURS
which may be used in any manner the WALI WORLD TOURS deems fit. We provide all
content to the best of our knowledge and we are not responsible for changes to
third party content.
Limitation of Liability
WALI WORLD TOURS makes no warranty that this site will meet your
requirements, the service or this site will be uninterrupted, the results that
may be obtained from the use of this site will be accurate or reliable, any
information or other material obtained by you through this site will meet your
expectations and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by WALI WORLD TOURS either through the website
or otherwise is provided to you without warranty of any kind either expressed
or implied, with regard to the merchantability, technical compatibility or
fitness for a particular purpose with regard to any service, products or
material provided by or through the website.
Indemnity
You agree to indemnify, defend and hold harmless WALI WORLD TOURS, and
its officers, employees, agents, and any third party information providers to
the Website, from and against all claims, actions, proceedings, expenses,
damages and liabilities, which are the result of, or are in any way related to
your use of the website.
Governing Law
These terms and conditions shall be governed by Indian law and the
courts at Bengaluru shall have exclusive jurisdiction in all matters arising out
of or in connection with the use of the website by you.
Privacy Policy
Please refer to our Privacy Policy on the website.
Charges & Pricing
WALI WORLD TOURS does not charge any fees for browsing. WALI WORLD TOURS
is ONLY a ticketing/booking agent for various types of services. For example, WALI
WORLD TOURS does not operate bus services or run flights of its own etc. In
order to provide a comprehensive choice of bus operators or flights etc,
departure times and prices to customers, it has tied up with many Vendors. WALI
WORLD TOURS's advice to customers is to choose the Vendor they are aware of and
whose service they are comfortable with. WALI WORLD TOURS is not liable for any
Discrepancy / Deficiency in service by the Service Providers / Vendors of any
service type.
Users can create free membership accounts on WALI WORLD TOURS for service
booking. From time to time, WALI WORLD TOURS at its sole discretion will add
new services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to WALI WORLD TOURS. GST Credit (if applicable) will be
provided directly by the Vendor to the User and WALI WORLD TOURS will not be
responsible for non-receivable of the same.
While WALI WORLD TOURS strives for quality products and services with accurate
pricing information, typographical and other errors may occur. In the event the
Service is listed at an incorrect price or with incorrect service information
due to an error, WALI WORLD TOURS may at it's discretion contact the User for
instructions or cancel User's booking and notify User of such Cancel.
WALI WORLD TOURS will have the right to rectify the price of the Service and
contact User for further instructions via e-mail address provided by User at
the time of registration, or cancel the booking and notify User of such
cancellation. If WALI WORLD TOURS cancels the order after the payment has been
processed, the said amount will be remitted to User’s account from which the
payment was made.
Payment Options
WALI WORLD TOURS Supports various Payment Methods like Credit and Debit
Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around
100 Indian Banks), Wallets, etc through an online payment gateway system. WALI
WORLD TOURS and the associated one or more payment gateway makes full effort to
fulfill information security requirement and uses the latest encryption
technology to protect and safeguard the Users Payment Methods and their
details.
All Payments for services purchased via WALI
WORLD TOURS by all types of users (travelers or agents or any other type) have
to be pre-paid. Incase the credit is extended/provided to any type of user,
then it needs to be paid within the next working day. If the user misses his
payment timelines, then WALI WORLD TOURS has the right to cancel the purchased
service or any other purchased services of the same user or it's sister
concerns to recover the money and penalty amount decided by WALI WORLD TOURS
(upto 100% of the default amount).
Company also reserves the right to
charge 1% per day penalty interest for overdues, the same will charged after
reminders and notifications.
Gateway Charges
Please note that WALI WORLD TOURS cannot control any fees or conversion
rates that may be charged to User by their Banks or Financial Institution
related to such a transaction and WALI WORLD TOURS disclaims all liabilities in
this regard.
WALI WORLD TOURS Travel
Special Fares
There are three types of WALI WORLD TOURS Special Fares:
·
WALI WORLD TOURS Special ZERO
Reschedule Charges
o Reschedule request needs to reach WALI WORLD TOURS at least 36
hours for domestic flights and 72 hours for international flights before the
original departure time. If the request does not come in this timeframe, then
normal Airlines and WALI WORLD TOURS Travel Reschedule charges will be charged.
However, Customer can also directly work with the airlines when the departure
time is less than the above mentioned timeframe. Any charges imposed by the
airlines in this regard, will need to be borne by the customer itself.
o Exact flight details of the new flight needs to be provided for
Reschedule request - Only one option will be handled for reschedule request.
o WALI WORLD TOURS Travel takes 4 to 8 hours to respond during working
hours for re-schedule request and is totally dependent on seat availability and
airlines response. Incase the airlines does not provide timely or no response, WALI
WORLD TOURS Travel cannot be held responsible for the same.
o WALI WORLD TOURS may charge certain service fees for the service
rendered.
·
WALI WORLD TOURS Special ZERO
Reschedule, 50% Cancellation Fees, Free Meal
o Reschedule details covered under WALI WORLD TOURS Special ZERO
Reschedule Charges
o Airlines & WALI WORLD TOURS Cancellation Charges will be charged at
50% For e.g. if Airlines cancellation charges were Rs 3000 and WALI WORLD TOURS
Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be
Rs 1500 and WALI WORLD TOURSCharges as Rs 249. All Cancellation requests needs
to reach WALI WORLD TOURS before 36 hours in domestic flights and 72 hours for
international flights before the original departure time. If the request does
not come in this timeframe, then normal Airlines and WALI WORLD TOURS
Cancellation charges will be charged. However, Customer can also directly work
with the airlines when the departure time is less than the above mentioned
timeframe. Any charges imposed by the airlines in this regard, will need to be
borne by the customer itself.
o Free Meal is supposed to be provided by the airlines. However if for any
reason, airlines does not provide the Free MEAL, no compensation will be
provided by WALI WORLD TOURS. MEAL Selection needs to be done by the customer
on the airlines website. WALI WORLD TOURS will not choose any MEAL type on
customer's behalf.
·
WALI WORLD TOURS Special ZERO
Cancellation / Reschedule Fees, Free Meal
o Cancellation requests needs to reach WALI WORLD TOURS atleast 36 hours
for domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then
normal/standard Airlines and WALI WORLD TOURS Cancellation charges will be
charged.
o Please read above for Rescheduling of Flights & Free MEAL
Refund, Cancellation & Re-scheduling
Policy
In case of no-show or unutilized
bookings, User shall be required to make requests for any valid and applicable
refunds, as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents WALI WORLD TOURSs account
balance. In case of agents account closure, the agent is supposed to consume
its balance or clear their dues (if any). No money transfer will be done to
travel agents bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and WALI WORLD
TOURS or the Vendor would not be liable for any charges/expenses incurred by
User, either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to WALI WORLD TOURS receiving the refund from the Vendor. In
the Event Vendor does not refund the amount to the WALI WORLD TOURS, WALI WORLD
TOURS shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by WALI
WORLD TOURS. Less than 24 hours, the USER should cancel it directly with the
airlines and inform WALI WORLD TOURS for the refund processing
WALI WORLD TOURS shall charge a cancellation fees - varying from time to time
and transaction to transaction and type of service. This fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, WALI WORLD TOURS will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and WALI WORLD TOURS
will not be able to do any changes around it. Refund will only be processed
once the USER informs WALI WORLD TOURS
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and WALI WORLD TOURS
Re-schedule Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by WALI WORLD TOURS. The User need to work directly with the Vendor
and WALI WORLD TOURS will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. WALI WORLD TOURS will not be responsible for any
inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking Confirmation
User should not take any action based on information on the Marketplace
until User has received a confirmation of User’s transaction. In case of
confirmations to be received by email, if User does not receive any
confirmation of User’s purchase/transaction within the stipulated time period,
User may first look into "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact WALI
WORLD TOURS's call centre or login into the User Account section of WALI WORLD
TOURS.
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of WALI WORLD
TOURS.
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by WALI WORLD TOURS for such booking will be refunded to the User’s
Account used for making the payments.
Offer Fares / Series Fares / Group Fare
or any other similar fares are non-refundable, non-changeable under any
circumstances. In these types of bookings, more than one (non related)
passenger is added in the same pre-purchased PNR. Names in this type of fares
are updated between 8pm and 11pm, one night before the travel date. Hence, web
checkin needs to be done by the passenger or the travel agency once the names
are updated. Do note Airlines counter are not very friendly at some airports
and machines may / may not operate. Also airlines may levy service charges for
issuing boarding pass from the airport counter. Since these are collective
passengers tickets, normal web checkin, meal selection, extra baggage purchase,
wheel chair addition, GST or any other special services cannot be added in
these tickets. Lastly in these types of fares, our fare rules supersedes
airlines and hence no refund requests are entertained unless flight is
cancelled or flight date/timing is changed by more than 6 hours in
domestic flights and over 24 hours in international flights.
Name changes (minor or major) in any
form cannot be done in these fares. In this type of fares (Offer Fares / Series
Fares / Group Fare or any other similar fares), you are not supposed to contact
airlines directly or any other body for any reason. WALI WORLD TOURS should be
your only point of contact for any purpose and the decision of WALI WORLD TOURS
will be final. Incase you contact airlines or any other body, your account
might be disabled and your balance will be forfeited.
In case of schedule change and airlines
provides multiple options, agent/customer has the choice to choose among the
given options only within the given time. However, once names are updated in
the revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / WALI
WORLD TOURS can choose any option.
Offline Booking
WALI WORLD TOURS avoids and do not
recommends travel agents for doing offline booking with us. However, if the
travel agents insists, WALI WORLD TOURS can do the booking on behalf of
the travel agent as a courtesy. Having said that WALI WORLD TOURS will
not be responsible for any type of mistake like date, origin city,
destination city, itinerary details, pricing, name & details of the
passenger etc. Travel Agent will be responsible for any mistake or issue in
offline booking from WALI WORLD TOURS. WALI WORLD TOURS on any circumstances
will not bear any expense or refund any part of the booking
amount.
Promo Codes
WALI WORLD TOURS may generate promotion codes from time to time which
may be availed on the site for discount, if applicable. WALI WORLD TOURS at its
discretion, could add new promo codes, change or withdraw existing ones without
any prior notice. Incase of any dispute with any party, WALI WORLD TOURS's
decision will be binding and final.
When USER registers with WALI WORLD TOURS, WALI WORLD TOURS or any of its
partners/afflilate/group companies/partners/vendors may contact User from time
to time to provide information/offers of services that WALI WORLD TOURS or such
other group companies believe may benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing the
Services purchased by User, and WALI WORLD TOURS shall not be liable
for any such action. WALI WORLD TOURS is only providing a platform
for communication and it is agreed that the contract for Service shall be a
strictly bipartite contract between the Vendor and User.
User represents that User is of legal
age to form a binding contract with WALI WORLD TOURS and is not a person barred from receiving Services under the
laws as applicable in India.
Any references to a Vendor being
"verified" (or similar language) only indicate that the Vendor has completed
a reasonable verification process. Any such description is not an endorsement,
certification or guarantee by WALI WORLD TOURS about any Vendor,
including of the Vendor's identity and credibility. WALI WORLD TOURS therefore
recommends that you always exercise due diligence and care when deciding
whether to avail services from a Vendor, or while having any other interaction
with them.
Upon receiving User’s complaint, WALI WORLD TOURS shall inform the
relevant Vendor of such complaint and request for an explanation. Users are
required to refrain from raising frivolous and baseless complaints. User
expressly acknowledges that the Vendor providing the deficient Service will be
solely responsible to User for any claims that User may have in relation to
such defective service and WALI WORLD TOURS shall not in any manner be held
liable for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that WALI WORLD TOURS will
not be held liable for failure of the Vendor to make available any Service
therein.
WALI WORLD TOURS reserves the right at all times to disclose any information as
is necessary to satisfy or comply with any applicable law, regulation, legal
process or governmental request, or to edit, refuse to post or to remove any
information or materials, in whole or in part, in WALI WORLD TOURS's sole
discretion.
In no event shall WALI WORLD TOURS its officers, directors, employees, partners
or vendors be liable to User, the Vendor or any third party for any special,
incidental, indirect, consequential or punitive damages whatsoever, including
those resulting from loss of use, data or profits, whether or not foreseeable
or whether or not WALI WORLD TOURS has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out
of or in connection with User’s purchase of the services herein.
WALI WORLD TOURS shall not assume any liability for the non-availability of the
Services where required or any action or inaction that might be taken by the
Vendor.
ALL LINKED TERMS AND CONDITIONS
HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.